At Xeli AI, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information.
Information We Collect
Account Information
- Name
- Email address
- Company name
- Profile information
Billing Information
Payments are processed through trusted third-party payment providers. We do not store complete credit card information on our servers.
Content You Upload
- Creative assets
- Images
- Marketing materials
- Prompts
- Documents
- Brand guidelines
- Campaign information
Usage Information
We automatically collect device information, browser type, operating system, IP address, log files, pages visited, feature usage, and crash reports.
Cookies
We use cookies to improve your experience and remember preferences.
How We Use Information
- Provide the Services
- Process payments
- Improve AI performance
- Personalize your experience
- Respond to support requests
- Detect fraud
- Ensure platform security
- Analyze usage trends
- Improve product features
- Communicate product updates
AI Processing
Your prompts and uploaded content may be processed using artificial intelligence models provided by Xeli AI or trusted third-party AI providers solely for generating requested outputs and improving our Services where permitted. We do not sell your prompts or uploaded content.
Sharing Information
We may share information with payment processors, cloud infrastructure providers, analytics providers, customer support providers, AI service providers, and legal authorities when required by law. We never sell your personal information.
Data Security
We implement commercially reasonable technical and organizational measures designed to protect your information. However, no internet-based system can guarantee absolute security.
Data Retention
We retain information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account, subject to legal or operational retention requirements.
Your Rights
Depending on applicable law, you may have the right to access your information, correct inaccurate information, delete your data, object to certain processing, withdraw consent where applicable, and request data portability. To exercise these rights, contact us using the details below.
Third-Party Services
Our Services may integrate with third-party providers such as cloud infrastructure, payment processors, analytics platforms, AI model providers, ecommerce platforms, and other business tools. These providers have their own privacy policies governing their services.
Children's Privacy
Xeli AI is not intended for children under 18 years of age. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
Contact
Questions regarding privacy? Contact: privacy@xeli.ai